Refund Policy
We want you to be happy with what you buy from Resonance Books. This policy covers printed books and our downloadable PDF guides.
Printed books — 30-day returns
You have 30 days after receiving a printed book to request a return. To be eligible, the book must be in the condition you received it — unread, unmarked and undamaged — and you will need your order number or proof of purchase.
To start a return, email ecomwizarddenning@gmail.com with your order number. If your return is accepted we will send you instructions on where to post the book. Books sent back without first requesting a return will not be accepted. Return postage is paid by the customer unless the book arrived damaged, defective or was not what you ordered.
Damaged, defective or wrong items
Please inspect your order when it arrives. If a book is damaged in transit, has a printing defect, or you received the wrong title, contact us within 7 days with a photo and we will send a replacement or a full refund, including any return postage, at no cost to you.
Digital PDF guides
Our PDF guides are delivered instantly by download link. Because they cannot be returned once delivered, digital guides are non-refundable, except where the file is faulty or you were charged more than once. If a download link does not work, email us and we will resend it straight away.
Bundles
Where a printed book was bought in a bundle with free digital guides, the book can be returned under the 30-day policy above and the refund is for the price paid for the bundle.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return a printed book within 14 days of receipt for any reason. The book must be in the condition you received it. Under EU consumer law the right to cancel does not apply to digital content once the download has begun with your consent.
Refunds
Once we receive and inspect your return we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few further days to post the refund. If more than 15 business days have passed since your refund was approved and it has not appeared, contact us at ecomwizarddenning@gmail.com.
Exchanges
The quickest way to swap a title is to return the book you have and, once the return is accepted, place a new order for the one you want.
Contact
Resonance Books
Block 21 Bukit Batok Crescent #24-84
Singapore 658065
Email: ecomwizarddenning@gmail.com